Customer Service

We want 100% satisfaction from our customers and we welcome any feedback that you wish to provide to us. No question is too small and no request too big. We have a very knowledgeable staff that is dedicated to serving your needs.

How to Reach Us

Phone: 1-866-512-TOYS(8697) Available 8-6 Eastern Time
You may also leave us a Voicemail at other times.

Fax: U.S. and Canada: 1-800-452-7526 or 336-766-4650
All other countries: International Access Code + 1-336-766-4650


Online Form: Use our online form.

The Kaplan Toys Guarantee

At Kaplan Toys we guarantee the quality and workmanship of the products we sell and we want your complete satisfaction. If for any reason you are not satisfied with our products or services, please contact our Customer Care Department so that we may resolve the issue to your satisfaction. We want your complete satisfaction. Do not hesitate to call us - we want to hear from you!

We hope that you never have to return any of our products but if you do here are a few things to keep in mind. When your order arrives, check all packages for damage or carton shortages. If there is anything damaged or you are missing products that your packing slip states should be there, make a note of them. Call our Customer Care Department at 1-866-512-TOYS(8697) and we will be happy to resolve the matter. Please have your customer number available when you call.


We make every attempt to present accurate information on our site and we correct any errors as we identify them. However, due to changes in descriptions, images, availability, and prices - some products are subject to correction or change without notice. You may verify product information by contacting us at 1-866-512-TOYS(8697).

Sales Tax

Items ordered from Kaplan Toys may be subject to tax in certain states, based on the state to which the order is shipped. If an item is subject to sales tax, in accordance with state tax laws, the tax is generally calculated on the total selling price of each individual item, including shipping and handling charges, less any applicable discounts. The actual taxes that will be charged to your credit card will be calculated at the time your order is processed and will appear in your order invoice. Please contact out Customer Care Department if you have any questions.


If you find it necessary to return an item for any reason, please help us help you by contacting our Customer Care Department at 1-866-512-TOYS(8697) to obtain a return authorization number. This step will help us process your return quickly and accurately and is the only way to ensure you will receive a proper credit for your return. No unauthorized returns are accepted.

Methods of Payment

We accept Visa, Mastercard, American Express, and Discover cards. We also accept Kaplan Gift Certificates and PayPal.